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Canadian Mental Health Association

Position / Placement: Tenant Support Worker-Casual

Canadian Mental Health Association (CMHA)-Central Alberta is a not for profit organization with over 50 years of experience helping vulnerable people in our community. We are a growing organization focused on forward thinking, community building, and changing the conversation around mental health.

The Buffalo Apartments is a unique, dynamic, fast paced, complex, intense, fun, and exceptionally rewarding work environment. Working within a 24 hour, year round service, Tenant Support Workers provide wraparound housing support to persons who have experienced chronic homelessness. Tenant Support Workers are organized, able to multi-task, remain calm in challenging situations, and approach his/her work, peers, and service recipients with an attitude of good intent, respect, humour, quick thinking, confidence, forgiveness, and persistence. As part of a dedicated staff team, the Tenant Support Worker will embrace the philosophy and practices of housing first, harm reduction, resilience and recovery, and strength-based approaches.

The scope of work and responsibilities include, but are not limited to the following:

  • Communicate and collaborate effectively with peers, tenants, guests, community members, and other professionals.
  • Assist and actively support tenants with basic and complex needs, including but not limited to: daily living skills, hygiene, social interaction, self-care, being a good neighbor, nutrition, substance abuse, mental health and conflict resolution.
  • Ensure safety by screening and managing visitors according to policies.
  • Maintain a safe & clean work and living environment (cleaning and physical work is required).
  • Serve as a role model for tenants.
  • Ensure effective communication through exemplary documentation and oral communication.
  • Other duties and committee work as assigned.

Desires qualifications and skills include:

  • A minimum of a two-year Certificate or Diploma in a human services discipline; Degree preferred.
  • A minimum of 3-4 years of direct client experience working with individuals who have experienced chronic homelessness.
  • Completion of Standard First Aid Level C CPR & AED
  • An understanding of complex needs such as brain injury, addictions, mental health.
  • Strong written and verbal skills.
  • Comfortable and competent in working collaboratively within a large dynamic team.
  • Able to work shift work.
  • Physically fit and able to climb stairs and lift up to 50 lbs.
  • Basic understanding of the use of universal precautions.
  • Confidence in dealing with conflict and complex situations.

Please note this is a casual position with hours scheduled on an as needed basis.  CMHA offers a competitive salary and opportunities for advancement.

If you are passionate about working with vulnerable people in a creative and dynamic environment submit your resume to: jobs(at)

Please quote the Job Code BUFFALO-Tenant Support Worker Casual in the subject line of your email and cover letter.


Closing Date: Open until suitable candidate is found.


*** Only those candidates selected for an interview will be contacted.  No phone calls please. ***

Contact Information

Organization: Canadian Mental Health Association
Contact Person:
Phone Number:
Email Address: jobs(at)

Opportunity Details

Canadian Mental Health Association
Non-Profit Career Postion
Red Deer, AB
August 2, 2018

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