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Canadian Red Cross

Position / Placement: Health Equipment Loan Program - Delivery Assistant


HELP is a volunteer-operated, community-based program that lends health equipment such as wheelchairs and bathing aids to people of all ages who are recovering from surgery, illness or injury. Our service provides solutions to those who are confronted with a sudden injury, declining health or short-term disability.

Key Responsibilities:

  • Loads, unloads and transports equipment to and from clients’ homes or between HELP sites as per schedule
  • Ensures the separation of clean and dirty equipment throughout the transportation process, to avoid cross-contamination.
  • Observes routine precautions in the handling of used equipment including use of required personal protective equipment and hand hygiene
  • Follows all vehicle safety and maintenance policies and procedures
  • Assists the Technician in the installation of equipment in clients’ homes, following written procedures
  • Provides professional customer service when delivering or retrieving equipment from clients’ homes or HELP sites;
  • Accepts and documents financial and equipment donations in support of Canadian Red Cross programs and services and/or other Red Cross appeals
  • Performs cleaning and routine maintenance and inspection of returned equipment according to Red Cross standards and procedures
  • Understands and upholds the Red Cross Fundamental Principles and Mission Statement
  • Complies with Red Cross HELP policies and procedures


  • This position requires completion of Grade 12 and/or post-secondary education in a related field, a minimum of one year of work-related experience, or an equivalent combination of education and experience
  • This position requires a satisfactory Canadian vulnerable sector criminal record check
  • A valid Class 3 provincial drivers license is an asset
  • Be able to provide a satisfactory Driver’s Abstract
  • Mechanical aptitude is required. 
  • Excellent interpersonal skills, including handling interactions with clients, health care professionals, and colleagues
  • Advanced verbal communication skills in English
  • Basic writing skills in English
  • Ability to work closely with a supervisor and as a member of an effective team
  • Current generic WHMIS certification or willingness to take training
  • Current Standard First Aid certification, or willingness to take training
  • Demonstrated ability to listen and empathize with clients concerning their personal and/or health-related issues
  • Ability to lift and carry equipment weighing up to (50lbs) or assist in carrying equipment weighing up to 80lbs
  • Ability to climb stairs, as well as transition frequently in and out of a vehicle

Contact Information

Organization: Canadian Red Cross
Contact Person: Volunteer Resource Service
Phone Number: (1) 8448182155
Email Address: vrs(at)

Opportunity Details

Canadian Red Cross
Volunteer Position
Red Deer, AB
January 31, 2019

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